Managed IT, cybersecurity, and HIPAA compliance for dental practices nationwide, plus the veterinary clinics we serve too. Siotek and R.D. Snow handle everything from the cabling in your walls to the cloud backup behind your charts.
Most MSPs are generalists who happen to have a few dental clients. We're the other way around: built for dental, with every service tuned to what a practice actually needs.
24/7 helpdesk & monitoring
When your first patient walks in at 8am and nothing's working, someone at Siotek answers the phone within minutes, not hours. Most issues are fixed remotely before your next patient sits down.
A person answersWithin minutes, not a ticket queue
Remote firstMost fixes happen without a site visit
Watched 24/7Servers, backups and network, nights and weekends
Opening a new practice or gut-renovating an existing one? Siotek and R.D. Snow handle every wire, every device and every screen, and we're managing it the day your first patient sits down.
Best before a general contractor pulls the first wire.
01
Plan the technology with your build
Before the drywall goes up
We map every operatory, the doctor's office, front desk and server closet so cabling, power and mounting are right the first time, not "whatever the electrician ran."
02
Cabling & network infrastructure
Rough-in
Cat 6A to every operatory, fiber between server and patch, professionally terminated, certified, labeled and documented.
03
Workstations, servers, screens & security
Install
Business-grade workstations, a properly sized imaging server with UPS and redundant storage, overhead TVs, sound masking for consult-room privacy, VoIP phones, cameras and badge access to the server room.
04
Day-one managed IT handoff
Opening day
Huntress EDR, HIPAA-aligned backups, 24/7 monitoring and a helpdesk that answers the phone are already running when you open. No "we built it, now you're on your own."
Why a dental-only IT team
Generic MSPs are fine for generic businesses. Here is what actually differs when your practice runs imaging, PM software and a HIPAA program.
Area
Siotek
Generic business MSP
Practice software
SiotekKnows Dentrix, Eaglesoft, Open Dental and Ascend cold, down to version-specific questions on the first call.
Generic MSP"We support all software." The first call is spent explaining what Eaglesoft is.
Imaging
SiotekDeploys sensors, pans and CBCT units. Knows the driver and bridge setup for each system.
Generic MSPLeans on the imaging vendor's support line, so fixes take hours instead of minutes.
HIPAA
SiotekReal risk assessments and answers on Security Rule technical safeguards for your PM software.
Generic MSPA "HIPAA package" that amounts to a BAA and a checklist.
Backups
SiotekApplication-consistent backups of your PM database, with restores tested against the software itself.
Generic MSPFile-level copies, with restore tests that rarely include the PM software.
Incidents
SiotekKnows what counts as PHI in a dental office, the breach notification triggers, and how to work with cyber insurers.
Generic MSPGeneral IT response, often without HIPAA breach-timeline experience.